Last Updated: 14/03/2026

Refund Policy

This policy covers refunds, replacements, or store credit for products from Au Peptide Labs (APL). All products are sold strictly for laboratory and scientific research purposes only and are not for human consumption, medical, or veterinary use.

Eligibility for Refunds and Replacements

Refunds, replacements, or store credit are available only for goods that arrive damaged or defective.

Requests must be submitted within 7 days of delivery and must include:

Clear photos of the damaged product
A photo of the shipping label
Your order number
A brief description of the issue

This helps us verify the claim and process it quickly.

Non-Returnable and Non-Refundable Situations

No returns are accepted due to the nature of research products, and damaged goods do not need to be sent back.
No change-of-mind refunds or exchanges are available.
Opened, used, altered, or tampered products are ineligible.
Claims are invalid if the original Au Peptide Labs label on the vial is missing, removed, or altered, as it is required for batch verification.

How We Handle Approved Claims

Once your request is received, our team will review the submitted evidence.

If approved, we may offer a replacement if stock is available, store credit, or a refund to your original payment method. Refund timing depends on your payment provider.

How to Submit a Claim

Submit your claim through the Contact page on our website. Please include your order number and a short description of the issue.

Australian Consumer Law Note

Nothing in this policy removes your rights under the Australian Consumer Law (ACL). You may still be entitled to remedies where products are faulty, damaged, or not as described, and Au Peptide Labs complies with those obligations.